Director of Customer Support
Company: VirtualVocations
Location: San Diego
Posted on: February 3, 2025
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Job Description:
A company is looking for a Director of Customer Support to lead
its customer support team and enhance customer satisfaction.
Key Responsibilities
Develop and implement a customer support strategy focused on
satisfaction and retention
Build and manage a team of customer support engineers, fostering a
customer-first culture
Handle complex customer issues and collaborate with other
departments for effective resolution
Required Qualifications
8+ years of experience in customer support or success, with 5+
years in a leadership role
Strong commitment to exceptional customer service and relationship
building
Proficient in analyzing support metrics and leveraging data for
process improvement
Ability to lead and develop high-performing teams in a fast-paced
environment
Familiarity with customer support software and relevant reporting
tools
Keywords: VirtualVocations, Norwalk , Director of Customer Support, Executive , San Diego, California
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