Director of eCommerce Operations

Company: Tbwa Chiat/Day Inc
Location: Beverly Hills
Posted on: February 1, 2025

Job Description:

Fashion Nova is the world's leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to millions worldwide, Fashion Nova earned the title of the Top 5 Most-Searched Fashion Brand on Google in 2022, alongside Louis Vuitton and Nike.Founder CEO Richard Saghian launched the brand in 2006, from a retail location in Los Angeles. After multiple store openings, Saghian launched the e-commerce website for Fashion Nova in 2013, pioneering a disruptive social commerce model of affordable, on-trend, size-inclusive clothing online - powered by an innovative, social media-first marketing strategy.Today, Fashion Nova has amassed over 40 million social media followers, with annual sales of approximately $2 billion!The brand's name has been featured in chart-topping hit songs by Cardi B, Drake, 21 Savage, Saweetie, The Game, Tyga and Offset and its styles have been worn by many celebrities, artists and athletes including Meg The Stallion, Ice Spice, Chris Brown, Floyd Mayweather, Rick Ross, Kourtney Kardashian, and Kylie Jenner.ROLE OVERVIEWThe Director, eCommerce Operations plays a pivotal role in enhancing our e-commerce capabilities. By refining processes, partnering with the technology team, and strengthening organizational structures, this role ensures a smooth and satisfying online shopping journey for our customers. If you're passionate about driving innovation and creating exceptional digital experiences, we encourage you to delve deeper into this exciting opportunity.RESPONSIBILITIES

• Oversee website operations, including maintenance of e-commerce platform components like scheduling regular storefront deployments, content management system uploads, promotion launches, product taglines, shipping updates, pricing, etc.
• Analyze site data for product trends, search trends, etc., to propose new collections and then partner with the cross-functional teams to create those collections and manage them for their lifespan.
• Create and manage product attributes as necessary to ensure proper product categorization.
• Uphold exceptional standards in process optimization, implementation, alignment across functions, and seamless incorporation of daily business initiatives within routine e-commerce operations.
• Create processes and proactively troubleshoot issues related to website product setup, pricing, content, and promotions.
• Collaborate with cross-functional teams to ensure a seamless customer experience, including e-commerce, engineering, creative marketing, and customer service.
• Manage and mentor a diverse team of direct reports, providing on-call support for promotion launches, product launches, and site issues outside of regular business hours.
• Spearhead enterprise-wide holiday readiness initiatives to optimize e-commerce operations.
• In collaboration with the engineering team, establish and maintain efficient support processes such as team calendar management, on-call rotation, incident handling protocols, effective communication channels, and clear escalation procedures.
• Collaborate with product management and engineering to ensure proper configuration and operation of new or enhanced features and feedback into those features.
• Contribute to defining and continuously improving the agile development environment.
• Proactively solicit team feedback and work closely with engineering to implement automated solutions for continuous improvement.
• Foster cross-functional collaboration for business growth and a culture of transparency, teamwork, and accountability.
• Perform such other duties as directed by the supervisor.ROLE REQUIREMENTS
  • 8-10+ years of eCommerce digital operations experience within an e-commerce fashion environment.
  • Ability to lead, mentor, and build a diverse team.
  • Strong analytical skills.
  • Proven ability to manage multiple priorities concurrently in a fast-paced work environment while effectively communicating across various channels.
  • Strong understanding of e-commerce business and practices.
  • Experience with online digital consumer solutions such as CMS's (Sanity), Shopify, promotion tools, product information management (PIM), and other similar systems.
  • Proven experience in executing solutions with attention to detail, and strong follow-through.
  • Ability to prioritize team success and engage in energetic collaboration.
  • Be customer-centric and focused on delivering seamless experiences.
  • Perform other duties as the supervisor assigns, as the company retains the right to change duties to this position.
  • BA-BS degree or equivalent work experience.
  • English, additional language(s) an advantage.
  • Schedule of this position: Monday - Friday - Core business hours - Onsite.BENEFITS
    • NEW state-of-the-art HQ upcoming in 2025!
    • Formalized career paths for continued professional growth.
    • Flexible Paid Time Off (PTO).
    • Comprehensive health insurance across Medical, Dental and Vision.
    • 401k match, with immediate vesting upon eligibility.
    • Weekly catered lunches & fully-stock kitchen pantry!
    • Opportunities to travel for trade shows and vendor meetings.
    • Summer Fridays Early Departure.
    • Team bonding events and programs.
    • Attractive employee discounts.Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and-or federal law.
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Keywords: Tbwa Chiat/Day Inc, Norwalk , Director of eCommerce Operations, Executive , Beverly Hills, California