General Manager

Company: Tbwa Chiat/Day Inc
Location: Rancho Cucamonga
Posted on: October 19, 2024

Job Description:

The General Manager is responsible for the entire operations of store. Responsibilities include coaching employees, overseeing the completion of all repairs, achieving annual financial targets, driving store revenues and CSI/NPS improvements. Additional responsibilities include (enter responsibilities here).Duties/Responsibilities

• Manage the day-to-day operations of the facility, its employees and customer relations
• Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.
• Achieve annual/monthly sales and financial performance targets
• Review work orders, assigns tasks to employees and verify the quality of work performed.
• Market to other business to generate additional revenue opportunities.
• Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
• Resolve all customer-related and employee complaints.
• Recruit, interview and hire new employees to ensure adequate staffing.
• Oversee the training, development, corrective action and termination of all employees.
• Ensure all safety/OSHA policies and procedures are followed in compliance with federal, state, and local regulations and posted in facility.
• Other duties as assigned.Experience/Skill Requirements
  • 5+ years of prior management experience in a collision facility required. Prior collision center, production management and estimating experience preferred.
  • High school degree required, bachelor's degree preferred.
  • I-CAR certification and CCC (or similar management system) experience preferred.
  • Effective leadership, customer service and delegations skills required.
  • Ability to be analytical, problem solve and multi-task.
  • Excellent oral and written communication skills.
  • Working knowledge of Microsoft Office (Outlook, Word, Excel)
  • Must have a valid driver's license and clean driving record.
  • Must be able to work the following days and hours:
    • Monday - Friday (8:00 a.m. - 5:00 p.m., edit as necessary)
    • Every other Saturday (8:00 a.m. - 12:00 p.m., edit as necessary)Physical RequirementsEssential physical requirements include:
      • Ability to stoop, bend and kneel, squat, kneel and pulling
      • Extended periods of kneeling, bending, squatting and stooping
      • Carry and lift heavy objects (up to 50lbs)
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Keywords: Tbwa Chiat/Day Inc, Norwalk , General Manager, Executive , Rancho Cucamonga, California